Hi Carnino, I posted in a previous thread my (almost) working Config.pm file for Agent and Customer authentication with an AD backend. Almost, because in the file there is a typo: I used somewhere UserPricipalName instead of UserPriNcipalName... (See http://lists.otrs.org/pipermail/otrs/2008-June/023522.html Customer authentication via Active Directory) If you use AD as a backend, I would suggest to use the dnsdomainname as host (fi: fiatgroup.com.local, I don't know what your AD dnsdomainname is) for redundancy (DNS roundrobin to all your DC's) and contact not the LDAP port (389 if I'm not mistaken), but the Global Catalog port: 3268 (queries should be faster). Regards, C. On Thu, Jun 12, 2008 at 10:24 AM, CARNINO Daniele < Daniele.CARNINO@fiatgroup.com> wrote:
This works flawlessly at my site (of course is intended for agent authentication, but for customer should be quite the same).
# Domain authentication $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain ,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@subdomain.domain .com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';
------------------------------ *Da:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Per conto di *Jorge Hurtado *Inviato:* venerdì 6 giugno 2008 18.03 *A:* otrs@otrs.org *Oggetto:* [otrs] Any example or file example that help me to configure myOTRS with Active Directory Users??
Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion?
Regards.
_____________ Jorge Hurtado Medellin Colombia
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/