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From: rod026@hotmail.com
To: otrs@otrs.org
Subject: RE: [otrs] Closed Notifications email error/bug?
Date: Tue, 25 Mar 2008 20:31:39 +1100



> Date: Tue, 25 Mar 2008 09:29:13 +0100
> From: shawn.beasley@otrs.com
> To: otrs@otrs.org
> Subject: Re: [otrs] Closed Notifications email error/bug?
>
> Hi Rod,
> > Hello,
> >
> > I'm trying out OTRS and have ran into a problem.
> >
> > Consider this scenario:
> >
> [...]
> > Customer receives an "Open ticket notice" ...good
> >
> > I receive a reply from the contractor stating the job is done.
> >
> > Contractor receives a "Thank you for your follow up notice" .. ok
> >
> > I close the ticket
> >
> > Contractor (bob at hotmail.com) receives the "Closed Successful
> > notice" ... not good.
> >
> > Customer (blah at foomail.com) doesn't receive the "Closed Successful
> > notice" at all.
> >
> > I would have thought the customer would receive the "Closed Successful
> > notice", not the contractor.
> > Is this a bug or should there be some setting so
> Sounds like a bug. Which version are you using?
>
> --
> Shawn Beasley
> ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
> http://www.otrs.com/ :: Communication with success!
>
>
> Geschäftssitz: Bad Homburg
> Amtsgericht Bad Homburg, HRB 10751
> Steuernummer: 003/240/97521
>
> Aufsichtsratsvorsitzender: Burchard Steinbild
> Vorstandsvorsitzender: André Mindermann
>
>
Hi Shawn,
It's version 2.2.2

I'll update to the latest version (2.2.5) and see how it goes.
-Rod

I've updated to 2.2.5 and unfortunately it's still doing it.

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