Hello, On Mo, Jul 03, 2006 at 03:34:59 -0700, Wes Plate wrote:
We have set up a gmail account for storing ticket emails sent from users, it is a really great way to search old tickets. But I'd like to also send our responses (automatically) to this gmail account, how can I set it up so that this address is ALWAYS BCCed in our reponses to customers?
OTRS can be configured to set a Bcc header for every outgoing ticket by setting 'SendmailBcc' via Sysconfig -> Framework -> Core::Sendmail or by adding the following to ~otrs/Kernel/Config.pm: $Self->{'SendmailBcc'} = ''; best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!