If I didn't have the need to link the tickets, I'd consider using a
distribution list or procmail to copy the ticket to multiple recipients (ie,
queue aliases for the otrs inbox). PostMaster would then apply the Queue
based upon To:

Ticket History

Hi Roland,

where is that filter attribute coming from???
X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail?

Cheers, Nils

Attachment:

Hej list,

I want to auto-sort a given incoming mail (identified by a subject string) as a
parent into one queue with several child tickets in other queues.

I thought this should be possible by adding a PostMaster Filter matching the
given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues"
containing a comma separated list of the queues I want to create children in:
"foo::bar,foo::zeta,alpha::beta".

However, this does not seem to have any effect - the ticket is created in the
RAW queue.

If I add X-OTRS-Queue with "foo::something", a ticket is created in
foo::something, and another one in the first queue mentioned in "X-OTRS-
Children-In-Queues" - but they are not linked what so ever.

So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to
create a bunch of inter-linked parent and child tickets?
DestQueue.pm looks to me like the way would be to insert
"foo::bar,foo::zeta,::alpha::beta", just like I tried...

Regards,

Roland
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