Hi all,

I have send this question twice to the list and no one has answered the question yet.

Is there no one who needs this feature or who knows how to create this option?

Here the question :

Hi all,

We use OTRS 3.0.4. on a OpenSuse 11.2 system and that's working fine now.

There's one thing we want to change now and that is a CC address in the new ticket screen for customers. When customers log in and create a new ticket, they have to select a queue to put the ticket in and a subject, but there's no possibility to email this ticket to another person within or outside of our company too. The same goes for replying to tickets by customers, there's no CC (or BCC) option there too, while agents do have this option when replying to a ticket. We have multiple customers who want to CC the message to someone else, but that's not possible now. We know that we can also email to the ticket system which will create a new ticket and that way customers can CC their ticket, but we also want to do it through the new/reply ticket screen in OTRS...

Can someone help us with this?

Kind regards,
Erik