Hello, While using utf-8 as default encoding I encountered a bug. MIME::Base64 functions do not want to handle wide characters gracefully which caused run-time errors (wide character... squeek-squeek in encode_base64). The bug showed up when I tried to log-in into my fresh created agent acc. because my surname contains iso-8859-2 characters which were encoded in utf8 and stored in database as such. mysql> select id, login, first_name, last_name from system_user; +----+----------------+------------+-----------+ | id | login | first_name | last_name | +----+----------------+------------+-----------+ | 1 | root@localhost | Admin | OTRS | | 2 | ddzeko | Damir | D<C5><BE>eko | +----+----------------+------------+-----------+ I managed to correct that by adding three lines of code where neeeded. The patch works for me though it's not the best possible solution. Good thing is that it did not break anything else, as far as I tested it (creating new user with 8-bit characters in name). I presume that it will work only with perls >= 5.8. Here it is: --- orig-1.3.2-01/Kernel/System/AuthSession/IPC.pm 2004-05-03 10:48:05.000000000 +0200 +++ Kernel/System/AuthSession/IPC.pm 2004-11-23 12:15:05.000000000 +0100 @@ -217,6 +217,7 @@ foreach (@PaarData) { my ($Key, $Value) = split(/:/, $_); $Data{$Key} = decode_base64($Value); + utf8::decode($Data{$Key}) if ($Data{$Key} =~ /[\xC0-\xCF][\x80-\xFF]/); } # Debug if ($Self->{Debug}) { @@ -249,6 +250,7 @@ my $DataToStore = "SessionID:". encode_base64($SessionID, '') .";"; foreach (keys %Param) { if (defined($Param{$_})) { + utf8::encode($Param{$_}) if ($Param{$_} =~ /[\x{0100}-\x{EFFF}]/); $Param{$_} = encode_base64($Param{$_}, ''); $DataToStore .= "$_:". $Param{$_} .";"; } @@ -317,6 +319,7 @@ # set new data sting my $NewDataToStore = "SessionID:". encode_base64($SessionID, '').";"; foreach (keys %SessionData) { + utf8::encode($SessionData{$_}) if ($SessionData{$_} =~ /[\x{0100}-\x{EFFF}]/); $SessionData{$_} = encode_base64($SessionData{$_}, ''); $NewDataToStore .= "$_:$SessionData{$_};"; chomp ($SessionData{$_});