Hi,

Thanks for your answer but,

When I said users I mean agents not costumers, and can you give me a example? I´m quit new in OTRS and not very familiar with Perl.

Best regards

João Zorro

Managed Services

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Tuesday, February 16, 2010 5:55 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] From Fiel like a dropdown

Hi,

On 15.02.2010, at 17:24, João Zorro wrote:

Anyone know that if it is possible to change the text field “From”, in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the “From” field could be the username instead of the email? I will appreciate any help.

this is configurable in the Config.pm file.

__Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations.

Nils Leideck

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Nils Leideck
Senior Consultant

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nils.leideck@otrs.com

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