The agent have closed the ticket as an mistake, and I want to re-open it again so its get back in to the queue.

I checked this: http://lists.otrs.org/pipermail/otrs/2006-September/012276.html
it did not work. I have the latest version of OTRS.


2013/3/21 Gerald Young <crythias@gmail.com>
Reply to/from the ticket. 


On Thu, Mar 21, 2013 at 12:04 PM, Marty Hillman <mhillman@equuscs.com> wrote:

There were instructions on how to do this with 2.0.4 that may still work.  It is a small modification to Config.pm.

 

http://lists.otrs.org/pipermail/otrs/2006-September/012276.html

 

Let me know if this actually works with your version.

 

Marty

 

From: Jean BROW [mailto:everydaywow@gmail.com]
Sent: Thursday, March 21, 2013 11:02 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Closed tickets

 

Hello,

 

Anyone know how I can re-open an ticket that are closed?

 


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