RE: [otrs] Some of my remaining OTRS questions.

You have to activate auto replies for closed tickets in the queue configuration screen -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Dent Sent: Friday, May 11, 2007 10:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Some of my remaining OTRS questions. On 5/11/07, Maurice James Ny wrote:

Did you get the answer to your question?

Not really, please 'chip' in if you have more information :) Thanks Mike

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Salvador Manzo Sent: Friday, May 11, 2007 9:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Some of my remaining OTRS questions.

On 5/11/07 06:14, "Mike Dent" wrote:

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On 5/11/07, Salvador Manzo wrote:

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Inline for question 1

-----Original Message----- From: "Mike Dent" To: "User questions and discussions about OTRS.org" Sent: 2007-05-11 4:44 Subject: [otrs] Some of my remaining OTRS questions.

Hi, I'm slowly getting to a stage where I can drop RT and move to OTRS, however there are some things I still need to fix. I've looked through the manual and done some searches and not found much info on the following.

1) I want an auto response that gets sent out when a ticket is 'closed' . I have this when a ticket is opened but I could not easily see how to do it for closed?

ANY

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status change, so if you use the Pending statuses, those will also be flagged.

So there is no "out of the box" way to send a

"According to our records your ticket is resolved" type message when a ticket is closed?

Hmmmm

thanks Mike

To send ONLY "your ticket is resolved"? I don't think so. If there is, at least I haven't seen it.

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Ok, enough for now, thanks in advance for any help.

Mike

----- Salvador Manzo Auxiliary Services IT, Datacenter University of Southern California

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