Hi, Am 15.04.14 04:31, schrieb André Cavalcante:
What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping
When I go to Customer Information Center the company is shown ok.
I think some screenshots (customer information center) and the currently used customer mapping would help. Also make sure that you used the correct ldap field (e.g. department, ou, etc.) in mapping. I know that sounds a little simpleminded, but it happens that one simply puts in the wrong field and doesn't realise it. --Mathias