[otrs] ldap issue with otrs 3.0.6

31 Mar 2011

      Hello All,

i've been trying to google for an answer to this likely easy issue:

i configured otrs-ldap to fetch users from AD but i get "Panic, user
authenticated but no user data can be found in OTRS DB!! Perhaps the user is
invalid."

my config.pm file looks like this:
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'BLANKED.com';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=BLANKED,DC=com';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} =
'CN=BLANKED,CN=Users,DC=BLANKED,DC=com';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'BLANKED@BLANKED.com';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'BLANKED;

    $Self->{'AuthModule::LDAP::UserLowerCase'} = 0;

    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
    };

    $Self->{'AuthModule::LDAP::Die'} = 1;

in the log file i get:
[Notice][Kernel::System::Auth::LDAP::Auth] User: BLANKED
(CN=BLANKED,CN=Users,DC=360t,DC=com) authentication ok (REMOTE_ADDR:
192.168.0.blanked).
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Error][Kernel::System::User::UserLookup][Line:746]: No UserID found for
'BLANKED'!
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Error][Kernel::System::User::UserLookup][Line:746]: No UserID found for
'BLANKED'!
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'BLANKED'!!!

so it's authenticating but due to the fact the user doesn't exist in the
otrs db it wont allow me to login. I thought this sync occured from the
"usersyncldapmap" command above.

any help much appreciated as i dont want to use the workaround which is to
create a user in otrs before they login for first time. that's just stupid
and annoying.

thanks

Neil

[otrs] ldap issue with otrs 3.0.6

Neil Simpson