Re: [otrs] Layout of reply message

justinjohnson@f2s.com wrote:

I would also like to know about this, some of the customers of the company I work for get annoyed with the reply being at the bottom instead of the top.

This question has been answered many times on this list. I don't have the answer handy, but please search the archives. This is configurable. Nils Breunese.

Quoting "Postmaster @ I Viaggi dell'Airone" :

...

Hallo, I have a question for you.

It's possible to change the position of original message of customer instead to stay on top after the title message, after the response model before of signature, i.e.

------------------------- tile

model response

...

original message

signature ----------------------------

Thank's a lot Goffredo Morvillo