Hello all,<br><br>we are currently using Otrs 2.3.4 and planning the upgrade to the 3.0.<br><br>In our current setup, it is possible for an agent to close a ticket which has already been closed. Is it possibile to prevent this operation? this is a problem for us, since it breaks the time counting and the SLA associated with the particular queue.<br>
<br>Thanks in advance.<br><br>Kind regards,<br>Luca<br><br>