Nicole Britz wrote:
today a customer complained that if he adds a new note via webinterface or mail to a ticket the "name" of the ticket changes to the subject line of the new note. I tested and found he is right. In the worst case you can have lots of tickets in your queue all called "Note!". ;-) It's quite confusing to tell those tickets apart by the ticket number.
Is there any possibility to have to "initial ticket subject" in the customer view instead of the subject line of the last note or mail?
If not consider this mail either as bug report or feature request. ;-)
I don't know if there is a setting. I like the current behavior though, as I can change the subject to a more descriptive subject when a customer sends a message that just has "Problem!" as the subject. Of course notes could have more descriptive subjects than "Note!" as well. You'll have to login to http://bugs.otrs.org/ if want to file bug report or feature request. Nils.