Well, changing the file i mentioned solved the problem until now when I just got an email that triggered the same error:

Malformed UTF-8 character (fatal) at /opt/otrs/Kernel/cpan-lib/Mail/Address.pm line 69

Then it stops there, i have to access the account by webmail and delete the problem email so I can continue to receive emails.

Isn't there anyway to just ignore these problem e-mails without throwing a fatal error that stops the fetching script? Or at least send a notification email to the administrator when an email crashes the script?

It seems like a rather serious problem when emails stop arriving for companies that work with emails extensively.

Of course sooner or later some agent will notice the long time with no emails but i don't really think this should be happening. Ignoring or even deleting the email would be a much better option than to halt the system with a cryptic error.

Thanks.



On Thu, Mar 18, 2010 at 2:42 PM, Luís Gomes <luis.strawberryworld@gmail.com> wrote:
I just replaced EmailParser.pm with the latest one from CVS and the problem i had seems to be gone.




On Wed, Mar 17, 2010 at 8:39 PM, Gustavo Azambuja <gazambuja@gmail.com> wrote:
Not yet, the problem is in some e-mails with problem in codecs.


2010/3/17 Luís Gomes <luis.strawberryworld@gmail.com>

I'm also having the same problem, the script throws out an error in Address.pm on line 69 and just stops there, even though I have a lot more emails to receive.

Any fixes for this available?

 

On Mon, Mar 8, 2010 at 3:24 PM, Leonardo Certuche <leonardo.certuche@itcon-ltda.com> wrote:
Hi Gustavo,

What about raising a bug report at bugs.otrs.org?

Leonardo Certuche


On 8 March 2010 09:41, Gustavo Azambuja <gazambuja@gmail.com> wrote:
no body can help here?

2010/3/3 Gustavo Azambuja <gazambuja@gmail.com>
Im sorry, also have this error:

Malformed UTF-8 character (unexpected non-continuation byte 0x76,
immediately after start byte 0xed) in pattern match (m//) at
/opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
70.
Malformed UTF-8 character (unexpected non-continuation byte 0x6f,
immediately after start byte 0xe3) in pattern match (m//) at
/opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
70.
Malformed UTF-8 character (unexpected non-continuation byte 0x2c,
immediately after start byte 0xe1) in pattern match (m//) at
/opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
70.




2010/3/3 Gustavo Azambuja <gazambuja@gmail.com>:
> Hi, I migrate my linux server to another with more capacity, but after
> that migration, I configure all OTRS to use UTF-8
>
> After that, one or two times in a week PostMasterMailbox.pl stop and
> this error apper if I execute the classic:
> /opt/otrs/bin/PostMasterMailbox.pl -f 1
>
>  Charset encode 'ansi_x3.110-1983' -=> 'utf-8' (E-mail
> Lido-Santinelli) not supported!
>  Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
> (<E1NmIBH-0001EJ-SB@hw30.webservidor.net>) not supported!
>  Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
> (<E1NmIBH-0001EJ-SB@hw30.webservidor.net>) not supported!
>  Charset encode 'ansi_x3.110-1983' -=> 'utf-8' (anti-spam disabled)
> not supported!
>  Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
> (<th29252@hw30.webservidor.net>) not supported!
>  Malformed UTF-8 character (fatal) at
> /opt/otrs-2.4.7/Kernel/cpan-lib/Mail/Address.pm line 69.
>
> Some times is other encode and not ansi...
> all tables on mysql are configure to UTF-8, and DefaultCharset in OTRS
> too ($Self->{'DefaultCharset'} =  'utf-8';)
>
> What I can do?
>
> OTRS 2.4.7 in Ubuntu 8.04.4 LTS
>
>
> --
> Gustavo Azambuja - Linux User: 275813
> http://google.com/profiles/gazambuja
>
> USA Number: 1 (561) 247-2632
> SIP Number: 1 (747) 132-7623
>



--
Gustavo Azambuja - Linux User: 275813
http://google.com/profiles/gazambuja

USA Number:     1 (561) 247-2632
SIP Number:     1 (747) 132-7623



--
Gustavo Azambuja - Linux User: 275813
http://google.com/profiles/gazambuja

USA Number: 1 (561) 247-2632
SIP Number: 1 (747) 132-7623


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http://google.com/profiles/gazambuja

USA Number: 1 (561) 247-2632
SIP Number: 1 (747) 132-7623


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