Well,

I can get the survey out now, but the survey link in the email message is not providing valid key. Also the email shows some HTML code. Here is how the email looks,

$html/text$ Hello, 
 
Thanks for using our support. Help us to improve us and our services. 
 
Give us feedback what we can do: 
 
http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> 
 
Thanks for your help! 
 
Support Team

Any help?

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao
Sent: Monday, February 07, 2011 3:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

Is there a place to see list of all the sent surveys?

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao
Sent: Monday, February 07, 2011 3:43 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

Thanks… I have reviewed these links, still not able to get it working L

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Monday, February 07, 2011 3:25 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

Hello Parag,

Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 7 February 2011 14:53, Parag Bhalerao <Parag.Bhalerao@cybertech.com> wrote:

Hello Friends,

I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something?

GoodWills

Parag Bhalerao

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