[otrs] Is this a bug or I do not know how to use it ?

Hello Otrs Team, I am using OTRS 1.3.2 The Unlock time out (minutes): is 480 in the attachment you can see the picture for one in trouble ticket. The follow up was received at: 19:06 so it is normal that It should be unlocked after 480 minute (aprox 01:06 next day). Unfortunately the unlock was done at 19:35. Looking into my cron jobs I can see: 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null That means the UnlockTickets is going to unlock all the tickets every hour no matter if the ticket unlock time out is OK or not. Any ideas ? Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/