[otrs] "GenericAgent.pl -c db" run by cron - purpose?

My apologies - in text format this time: == Hi - https://rcogley.user.openhosting.com:10000/cron/edit_cron.cgi?idx=9 I read the docs, but am still unclear on what this command being run by cron is doing: $HOME/bin/GenericAgent.pl -c db >> /dev/null Could someone kindly shed some light on this? Appreciate your help! Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-