Re: [otrs] reply-to field in notification mails

Dear Viktor, sry, I do not see your point if you want to have the reply-to address always be the support@ one... ;-) Am I confused ?? Cheers, Nils On 03.03.2011, at 08:15, Eszenyi Viktor wrote:

Thanks for the reply. The main reason for the two address is that we use support@ for "traditional" two-way communication with the customers, and that's the mail address fetched by OTRS, while otrs@ is used only for one-way notification. So in case the customer wants to reply, the "reply-to" would be the usual address. But I think we might consider using only the support@ address, if there is no solution for this.

— Nils Leideck http://webint.cryptonode.de / a Fractal project