Hi, OTRS seems to get hung up occasionally on emails with foreign character sets. When this happens, the postmaster will continue to fetch the messages over and over, essentially filling up our queues with junk. This is the error message I get: POP3: Message 4/4 (support@equipmentsearch.com/dns2.suite2101.com) Wide character in print at /usr/local/otrs/Kernel/System/Log/File.pm line 67. Wide character in subroutine entry at (eval 61) line 1. Here's line 67 [the print line] elsif ( $Param{Priority} =~ /notice/i ) { print $FH "[Notice][$Param{Module}] $Param{Message}\n"; } And here are untouched copies of the messages from my mail queue: http://dns2.suite2101.com/~jeff/ You can see the charset = koi8-r Thoughts? Jeff -- Jeff MacDonald jeff@interchange.ca