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Today's Topics:

   1. Help (Gabriel D?az)
   2. Re: Help (LQ Marshall)
   3. Personalizing Customer Interface and the OTRS Admin Handbook
Not too clear to understand (benjamin anamoah)
   4. Re: Remove Ticket ID from subject? (Nils Leideck - ITSM)
   5. Re: Inserting company logo on OTRS (Stephen Hall)

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Message: 1
Date: Wed, 11 Nov 2009 19:17:59 +0100
From: Gabriel D?az <gaby0806@gmail.com>
Subject: [otrs] Help
To: otrs@otrs.org
Message-ID:
    <929ddf700911111017l5875b38eq48f9e8544bfe4a21@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hello. I need help with the notification of OTRS.

When I create a incident, the mail with the notifications, is not sent.

In the log appear this problem:

Nov 11 19:02:57 soporte postfix/pickup[3686]: BBDD64837B: uid=33 from=<>
Nov 11 19:02:57 soporte postfix/cleanup[4471]: BBDD64837B:
message-id=<1257962577.571619.97190515@soporte.dsigne>
Nov 11 19:02:57 soporte postfix/qmgr[3687]: BBDD64837B: from=<>, size=2094,
nrcpt=1 (queue active)
Nov 11 19:02:57 soporte postfix/smtp[4473]: warning: no MX host for
signe.eshas a valid address record
Nov 11 19:02:57 soporte postfix/smtp[4473]: BBDD64837B: to=<soporte@signe.es>,
relay=none, delay=0.01, delays=0.01/0/0/0, dsn=5.4.4, status=bounced (Host
or domain name not found. Name service error for
name=zmail2.signe.estype=A: Host not found)
Nov 11 19:02:57 soporte postfix/qmgr[3687]: BBDD64837B: removed

Someone can i help me. Please.

Sorry but my english is not very good.

Thanks
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Message: 2
Date: Wed, 11 Nov 2009 13:29:44 -0500
From: "LQ Marshall" <qmarshall@inetspace.net>
Subject: Re: [otrs] Help
To: "'User questions and discussions about OTRS.'" <otrs@otrs.org>
Message-ID: <56338C1943D947B8885679CB6A4C6529@QNAL001>
Content-Type: text/plain; charset="us-ascii"

Nov 11 19:02:57 soporte postfix/smtp[4473]: warning: no MX host for
<http://signe.es/> signe.es has a valid address record
Nov 11 19:02:57 soporte postfix/smtp[4473]: BBDD64837B: to=<
<mailto:soporte@signe.es> soporte@signe.es>, relay=none, delay=0.01,
delays=0.01/0/0/0, dsn=5.4.4, status=bounced (Host or domain name not found.
Name service error for name= <http://zmail2.signe.es/> zmail2.signe.es
type=A: Host not found)

I seems that the SMTP server, zmail2.signe.es, that the OTRS system is
attempting to send email to does not exist (Host not Found). As your system
logged stated a few lines earlier there was no valid MX host for the domain.

When I look up MX records for signe.es I get a different response that you
have here. I'd look at your DNS settings and verify that they are
functioning correctly/accurately.

I would say my Spanish is worse than your English.

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Message: 3
Date: Wed, 11 Nov 2009 15:06:58 -0800 (PST)
From: benjamin anamoah <choronflex4u@yahoo.com>
Subject: [otrs] Personalizing Customer Interface and the OTRS Admin
    Handbook    Not too clear to understand
To: otrs@otrs.org
Message-ID: <137502.97745.qm@web111308.mail.gq1.yahoo.com>
Content-Type: text/plain; charset="us-ascii"

Dear Colleagues,

I am a new user of OTRS and i am really finding hard time understanding how the system works and customizing it to suite my firms need.
Firstly, i want to customize the Customer's Interface so that the customer can see my companies logo and if possible a very short note welcoming them whenever a customer uses it.

Secondly, i find it very difficult to understand the OTRS Admin book. It seems to just give briefs of the technical know-how rather than dwelling deep into how easy but understanding and and working admin book and will serve a useful purpose to new users like myself.
Please Help me out here. Thanks to you all.

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Message: 4
Date: Thu, 12 Nov 2009 00:28:21 +0100
From: Nils Leideck - ITSM <nils.leideck@leidex.net>
Subject: Re: [otrs] Remove Ticket ID from subject?
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <DDA5510A-738A-490D-B082-320BBCF375D5@leidex.net>
Content-Type: text/plain; charset="iso-8859-1"; Format="flowed";
    DelSp="yes"

you can search in references as well ...

Am 09.11.2009 um 13:59 schrieb Lu?s Gomes:

> Hey all, is it possible to don't display the ticket id on the e-
> mails subject?
> I've tried removing it but all replies will then open new tickets
> instead of beeing associated with the original ticket.
> Isn't it possible to define the ticket ID on a mail header or
> something?

Nils Leideck

--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net

https://webint.cryptonode.de / a Fractal project

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Message: 5
Date: Thu, 12 Nov 2009 15:00:06 +0800
From: Stephen Hall <steve@tarkie.net>
Subject: Re: [otrs] Inserting company logo on OTRS
To: adelanda@inmagusa.com,     "User questions and discussions about
    OTRS." <otrs@otrs.org>
Message-ID:
    <51a40d3e0911112300j7e9bf50fp3a59cf330d935b6@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

/otrs-web/ is defined in the otrs2.conf file in your apache configuration,
for example:

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

So, you would place the graphic in :

/opt/otrs/var/httpd/htdocs/images/Standard/

Regards

2009/11/12 Agustin de Landa Gil <adelanda@inmagusa.com>

> Thanks for the information.
>
>
>
> One more question, what if otrs-web directory doesn?t exist. I am using
> OTRS 2.4.4
>
>
>
> Agust?n.
>
>
>
> *De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Stephen
> Hall
> *Enviado el:* mi?rcoles, 11 de noviembre de 2009 0:31
> *Para:* User questions and discussions about OTRS.
> *Asunto:* Re: [otrs] Inserting company logo on OTRS
>
>
>
> This has been covered a number of times, but here goes:
>
> I assume you are wanting to add a company logo to the logon page of OTRS.
>
> This example quickly edits Login.dtl which is not the best way of doing
> this, the real way is to create a theme for your company, and then you wont
> loose it in an upgrade. However, this is quicker.
>
> If you want to add the logo to customers, etc, you'll need to edit their
> corresponding DTL files.
>
> Regards
> Company Logo
>
> Edit : /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl
>
> Find the text below and add the IMG SRC line:
>
> <center>
>
> <p>
>
> </p>
>
> <img src="$Env{"Images"}/LOGONAME.gif">
>
> <p>
>
>   <form action="$Env{"CGIHandle"}" method="post" enctype="application/x-www-form-urlencoded" name="login">
>
>    <input type="hidden" name="Action" value="Login"/>
>
> All graphics should be placed in /otrs-web/images/Standard/
>
> Regards
>
> 2009/11/11 Namwoonde, Letty <namwoondel@telecom.na>
>
> Hi all
>
>
>
> May you please assist me with how to insert a company logo on OTRS, I have
> been struggling for sometimes now.
>
>
>
> Thanks
>
>
>
> Regards
>
>
>
> Letty N. Namwoonde
>
> Incorporated Engineer (in training)
>
> Network Planning and Implementation
>
> Tel: +264 61 201 2164
>
> Switch: +264 601008321
>
> Fax: +264 61 251 387
>
> Fax2Email: 088618571
>
> email: namwoondel@telecom.na <virginia.pohamba@nampower.com.na>
>
>
>
> [image: tn_signature]
>
> *"**Success lives within**.''*
>
>
>
>
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