Hi, can someone please explain me how the SysConfig option HighlightAge works ? According to the documentation a queue is only highlighted as long as there is an untouched ticket older than HighlightAge. But what means "untouched" exactly ? No matter what state our tickets have, the queues stay highlighted until we close the tickets. I would have expected that touching means changing the state from new to open or from open to waiting or something like that but not closing. Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de