Re: [otrs] closing ancient tickets

Hi, On Mi, Apr 23 2008, Gerhard den Hollander wrote:

what I would like to do is find all tickets that are (say) Older then 1 year state == new |\ state == open

and bulk-action close them.

Is there an easy way to do this?

Yes, create a Genericagent job (Admin -> Genericagent) for that task. Henning -- Henning Oschwald ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann