/opt/otrs/bin/otrs.RebuildConfig.pl http://otrs.rebuildconfig.pl/ crashed with an error**** ** ** ERROR: OTRS-otrs.RebuildConfig.pl-84 Perl: 5.14.2 OS: linux Time: Mon Feb 4 17:14:10 2013**** Message: C-Parser:**** not well-formed (invalid token) at line 274, column 41, byte 12478 at /usr/lib/perl5/XML/Parser.pm line 187! My take: You need to fix this. This isn't likely a database error. It means that either your Config.pm has a syntax error OR the Config/Files/*.xml or ZZ*pm have something invalid. (since it's XML Parser, I suppose it should be a *.xml with bad entry) Jerome writes: When open I open a ticket, the browser prompts me to open/save the html of article (which is correct) instead of showing it in the same page. My take: you should see an apache error and/or an otrs error at this time, which should point to the problem. I still think it's email send unless you can show otherwise. My crystal ball is a bit cloudy. On Mon, Feb 4, 2013 at 11:52 AM, Baton Jerome < jerome.baton@trusted-logic.com> wrote:
Hello, ** ****
** **
Thank you Alvaro and Gerald for your help.****
** **
I have cleared the cache with /opt/otrs/bin/otrs.DeleteCache.pl****
** **
** **
/opt/otrs/bin/otrs.RebuildConfig.pl crashed with an error ****
** **
ERROR: OTRS-otrs.RebuildConfig.pl-84 Perl: 5.14.2 OS: linux Time: Mon Feb 4 17:14:10 2013****
Message: C-Parser:****
not well-formed (invalid token) at line 274, column 41, byte 12478 at /usr/lib/perl5/XML/Parser.pm line 187!****
** **
Traceback (6647):****
Module: Kernel::System::XML::XMLParse (v1.105) Line: 755****
Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604****
Module: Kernel::System::SysConfig::_Init (v1.27) Line: 1617****
Module: Kernel::System::SysConfig::new (v1.27) Line: 131****
Module: ./otrs.RebuildConfig.pl (v1.14) Line: 56****
** **
ERROR: OTRS-otrs.RebuildConfig.pl-84 Perl: 5.14.2 OS: linux Time: Mon Feb 4 17:14:10 2013****
Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback! ****
** **
Traceback (6647):****
Module: Kernel::System::XML::XMLParse (v1.105) Line: 756****
Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604****
Module: Kernel::System::SysConfig::_Init (v1.27) Line: 1617****
Module: Kernel::System::SysConfig::new (v1.27) Line: 131****
Module: ./otrs.RebuildConfig.pl (v1.14) Line: 56****
** **
otrs.RebuildConfig.pl
- OTRS rebuild default config**** Copyright (C) 2001-2010 OTRS AG, http://otrs.org/****
** **
** **
Basically, I have copied /opt/otrs & the DB from an ubuntu system to another (not same versions). ****
Then changed some setting in /opt/otrs/Custom/Kernel/Config.****
** **
The problem could be javascript-related but the behavior is the same on FFox, Chrome, IE.****
** **
** **
** **
Is there other elements used by OTRS, elsewhere than /opt/otrs, the DB and /etc/apache2 ?****
** **
** **
I have checked the Apache HTTP versions. The “working one” is 2.2.20 (on 11.10) and the “faulty one” is 2.2.22. (on 12.04) ****
However, I do not see in the changelog what could cause the behaviour****
** **
Changes with Apache 2.2.22****
** **
*) SECURITY: CVE-2011-3368 (cve.mitre.org)****
Reject requests where the request-URI does not match the HTTP****
specification, preventing unexpected expansion of target URLs in****
some reverse proxy configurations. [Joe Orton]****
** **
*) SECURITY: CVE-2011-3607 (cve.mitre.org)****
Fix integer overflow in ap_pregsub() which, when the mod_setenvif module****
is enabled, could allow local users to gain privileges via a .htaccess****
file. [Stefan Fritsch, Greg Ames]****
** **
*) SECURITY: CVE-2011-4317 (cve.mitre.org)****
Resolve additional cases of URL rewriting with ProxyPassMatch or****
RewriteRule, where particular request-URIs could result in undesired* ***
backend network exposure in some configurations.****
[Joe Orton]****
** **
*) SECURITY: CVE-2012-0021 (cve.mitre.org)****
mod_log_config: Fix segfault (crash) when the '%{cookiename}C' log format****
string is in use and a client sends a nameless, valueless cookie, causing****
a denial of service. The issue existed since version 2.2.17. PR 52256.****
[Rainer Canavan
]**** ** **
*) SECURITY: CVE-2012-0031 (cve.mitre.org)****
Fix scoreboard issue which could allow an unprivileged child process ** **
could cause the parent to crash at shutdown rather than terminate *** *
cleanly. [Joe Orton]****
** **
*) SECURITY: CVE-2012-0053 (cve.mitre.org)****
Fix an issue in error responses that could expose "httpOnly" cookies* ***
when no custom ErrorDocument is specified for status code 400.****
[Eric Covener]****
** **
*) mod_proxy_ajp: Try to prevent a single long request from marking a worker****
in error. [Jean-Frederic Clere]****
** **
*) config: Update the default mod_ssl configuration: Disable SSLv2, only ****
allow >= 128bit ciphers, add commented example for speed optimized cipher****
list, limit MSIE workaround to MSIE <= 5. [Kaspar Brand]****
** **
*) core: Fix segfault in ap_send_interim_response(). PR 52315.****
[Stefan Fritsch]****
** **
*) mod_log_config: Prevent segfault. PR 50861. [Torsten F�rtsch****
]**** ** **
*) mod_win32: Invert logic for env var UTF-8 fixing.****
Now we exclude a list of vars which we know for sure they dont hold UTF-8****
chars; all other vars will be fixed. This has the benefit that now also****
all vars from 3rd-party modules will be fixed. PR 13029 / 34985.****
[Guenter Knauf]****
** **
*) core: Fix hook sorting for Perl modules, a regression introduced in** **
2.2.21. PR: 45076. [Torsten Foertsch <torsten foertsch gmx net>]****
** **
*) Fix a regression introduced by the CVE-2011-3192 byterange fix in 2.2.20:****
A range of '0-' will now return 206 instead of 200. PR 51878.****
[Jim Jagielski]****
** **
*) Example configuration: Fix entry for MaxRanges (use "unlimited" instead****
of "0"). [Rainer Jung]****
** **
*) mod_substitute: Fix buffer overrun. [Ruediger Pluem, Rainer Jung]*** *
** **
Changes with Apache 2.2.21****
** **
*) SECURITY: CVE-2011-3348 (cve.mitre.org)****
mod_proxy_ajp: Respond with HTTP_NOT_IMPLEMENTED when the method is not****
recognized. [Jean-Frederic Clere]****
** **
*) Fix a regression introduced by the CVE-2011-3192 byterange fix in 2.2.20.****
PR 51748. [<lowprio20 gmail.com>]****
** **
*) mod_filter: Instead of dropping the Accept-Ranges header when a filter****
registered with AP_FILTER_PROTO_NO_BYTERANGE is present,****
set the header value to "none". [Eric Covener, Ruediger Pluem]****
** **
*) mod_proxy_ajp: Ignore flushing if headers have not been sent.****
PR 51608 [Ruediger Pluem]****
** **
*) mod_dav_fs: Fix segfault if apr DBM driver cannot be loaded. PR 51751.****
[Stefan Fritsch]****
** **
*) mod_alias: Adjust log severity of "incomplete redirection target"****
message. PR 44020.****
** **
*) mod_rewrite: Check validity of each internal (int:) RewriteMap even if the****
RewriteEngine is disabled in server context, avoiding a crash while** **
referencing the invalid int: map at runtime. PR 50994.****
[Ben Noordhuis <info noordhuis nl>]****
** **
*) core: Allow MaxRanges none|unlimited|default and set 'Accept-Ranges: none'****
in the case Ranges are being ignored with MaxRanges none.****
[Eric Covener]****
** **
*) mod_proxy_ajp: Respect "reuse" flag in END_REPONSE packets.****
[Rainer Jung]****
** **
** **
The permissions are ok (otrs.SetPermissions).****
Server is restarted upon each change.****
** **
Would you have any idea ?****
** **
** **
Thanks for your time****
** **
Jerome****
** **
** **
** **
From: Baton Jerome ****
Sent: vendredi 1 février 2013 17:49****
To: 'otrs@otrs.org'****
Subject: Issue : when opening ticket, browser prompts to open/save the html of article****
** **
Hello,****
** **
I am new to OTRS, my context is that I’m transferring an OTRS 3.0 to a new machine (there is custom dev for pgp that I don’t master inside).****
** **
I not only copied the /opt/otrs but also the content of the DB.****
I checked for the dead links to see that some necessary JS was hidden in /etc/javascript-common. ****
This is corrected and the system is working.****
Even email fetching is working ☺ and email tickets get created****
** **
** **
But I have an issue, rather weird. ****
When open I open a ticket, the browser prompts me to open/save the html of article (which is correct) instead of showing it in the same page.****
** **
Thank for your help****
** **
Jerome****
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