Okay, my otrs was running fine for awhile, albeit unused as I'm in the initial setup stage. I had, until recently, focused my attention on opennms (running on the same server) in getting it all up and running. Once I finally got opennms how I liked it I turned my attention back to otrs. The first thing I got was an error saying that it could not connect to the database. I tried tweaking a few things (I forget exactly what) which ultimately ended up with the following error: Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Now, for the life of me, I cannot get rid of it. I have tried the following: Ran the SetPermissions.sh script Ran otrs.checkModules (everything is fine) Ran CheckDB.pl (successful) Complete removed httpd AND otrs and manually deleted any directories and files leftover Reinstalled httpd and otrs Changed the entire /opt/otrs (my home) directory to chmod 777 and still no success I switched over to my apache user and was able to completely traverse the entire directory structure I don't know what else there is that I can check :( HELP!