Thanks, Niels!
Found it! Just for the record this is the setting in the Ticket ->
Frontend::Agent::Ticket::ViewZoom->Ticket::Frontend::PlainView
With best regards,
Timur.
On Fri, Feb 11, 2011 at 1:47 PM, Nils Leideck
If enable in SysConfig, you will find it next to the “Reply” Dropdown in the Article Action menu.
On 11.02.2011, at 12:07, Timur I. Bakeyev wrote:
Hi all!
I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new interface to get look onto the plain text source of the certain e-mail in the ticket, including all the transition headers? Something like what was known as "Plain text mail view":
http://otrs.org/images/screen-3.0/email-plain.png
Before there was a link "(plain)" next in the zoom view from where you could get that mail source text. With the new interface with the default settings I don't see anything like this, only RTF view.
Can somebody point me how can I get such a view or what modules or options have to be enabled to get it?