No, not really.

The reason being that the next/previous ticket path isn’t always clear.  What *IS* the next ticket exactly?  The next unlocked open ticket?  The next ticket locked to them?  The next ticket by priority?  The next ticket by last update?  The next ticket by creation date?

James.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martignier, Philippe
Sent: Thursday, 4 February 2010 2:11 AM
To: 'otrs@otrs.org'
Subject: [otrs] Next and previous item : ala Outlook

Hi

Here is a request from one of my agent.

She would like to have two buttons when zooming on a ticket.

One for going directly to the next ticket (ala Outlook, next item)

One for going directly to the previous ticket (previous item)

These next and previous button in Outlook are represented by blue arrows.

Do you know if it is possible to do it in OTRS?

Many thanks

Philippe

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

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