Hi,
Hello all, I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. I've followed all the suggested steps, receiving no errors (this is a Debian 4.0 server, with package installed by hand and not via apt). This is the problems I've found 'til now, testing the system.
a) Phone ticket: after selecting the type, the customer (which is taken through an LDAP query) and the queue, when I click "All" on the owner field to see the agents enabled on the queue, the list remains empty. Only if i re-click "search customer", the list become populated, but this clears the from field (though the client info on the right side remains filled).
b) Status-view: the pink row color of the high priority ticket is only visible in a small portion at the very left of the ticket number. But maybe this is a feature and not an issue, since i can see the ticket priority by hovering over it...
Thanks for all the good work, guys...
Try running bin/otrs.RebuildConfig.pl and see if this helps. I just upgraded a 2.2.7 by unzipping to the installations directory, running the two upgrade scripts, and using the rebuild config script. Everything seems to be working fine. I hope this helps! -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann