I am using the version OTRS 3.1.9

I - WEB ADMIN INTERFACE

I am trying to setup the LDAP authentication on the OTRS admin interface, it doesn’t seem working, and nothing happens, whatever the configuration I changed to (even after I restart the OTRS service).

Do I need to change directly the Kernel/Config.pm to make it works?

Modules used on the Admin interface:

These are the only modules modified, am I missing anything?

Customer::AuthModule => LDAP

Customer::AuthModule::LDAP::Host => servername.uq.edu.au

Customer::AuthModule::LDAP::BaseDN => dc=uq,dc=edu,dc=au

Customer::AuthModule::LDAP::UID => sAMAccountName

Customer::AuthModule::LDAP::GroupDN => CN=xxxx, OU=IT,DC=uq,DC=edu,DC=au

Customer::AuthModule::LDAP::UserAttr => UID

Customer::AuthModule::LDAP::SearchUserDN => CN=xxxx, OU=IT,DC=uq,DC=edu,DC=au

Customer::AuthModule::LDAP::SearchUserPw => xxxx

Message from the log:

System::User::UserLookup][797] No UserID found for 'testotrs'!

System::Auth::DB::Auth] User: testotrs doesn't exist or is invalid!!! (REMOTE_ADDR: xxx.xxx.xxx.xxx)

The user exist on the LDAP server

II – config.pm modification

When I tried to change directly in the config.pm, I have an error message after followed the step below and restarted the OTRS service:

http://lists.otrs.org/pipermail/otrs/2010-February/030812.html

Error message:

"use" not allowed in expression at C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm line 198, at end of line

syntax error at C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm line 198, near "use strict"

BEGIN not safe after errors--compilation aborted at C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm line 199.

Compilation failed in require at C:\PROGRA~2\OTRS\OTRS\bin\otrs.Scheduler4win.pl line 36.

BEGIN failed--compilation aborted at C:\PROGRA~2\OTRS\OTRS\bin\otrs.Scheduler4win.pl line 36.

The expression not allowed, is the one it been told not be edit:

# ---------------------------------------------------- #

# needed system stuff (don't edit this) #

# ---------------------------------------------------- #

use strict;

use warnings;

use vars qw(@ISA $VERSION);

use Kernel::Config::Defaults;

push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);

$VERSION = qw($Revision: 1.21 $)[1];

# -----------------------------------------------------#

Maybe it doesn’t work on my OTRS version or again, I am missing something.

Thank you in advance for your help and time.

Don’t hesitate to contact me p.guilloux@uq.edu.au

Happy new year :)

Regards

Pascal