Hi list,<br><br>This topic has been mentioned before without answer at <a href="http://lists.otrs.org/pipermail/otrs/2009-September/028215.html">http://lists.otrs.org/pipermail/otrs/2009-September/028215.html</a> and <a href="http://www.mail-archive.com/dev@otrs.org/msg02130.html">http://www.mail-archive.com/dev@otrs.org/msg02130.html</a> <br>

<br>I&#39;m using <span>OTRS</span> 2.4.5 + <span>ITSM</span> 1.3.2 with most of the notifications working (autoresponses, event notifications, per-language agent notifications and survey) but we have never recieved an SLA notification. Is there any parameter that I should set up in order to have them working?<br>

<br>Thanks,<br><br clear="all">Leonardo Certuche<br>