You can also list multiple LDAP bases and/or filters in numbered customer DBs.
From: Rory
Sent: Wednesday, July 20, 2011 11:22 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Active Directory integration with multiple OU

Hi Paul,

You can use the OU that is the parent to all the OUs containing the customers. When the LDAP lookup occurs it will search recursively through all the Child OUs.

Kind regards,
Rory Clerkin

On 20 July 2011 15:40, <Paul.Andurnache@aviva.ro> wrote:

Hello,

        How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP.

Regards,

Paul Andurnache
Junior Security Officer
Aviva Group Romania
Tel: +4 021 2038300
Fax: +4 021 2038301
Email: paul.andurnache@aviva.ro
www.aviva.ro


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