Hi Christian, thanks alot again for your pacience and cooperation, There's any way to receive at least all 'ticket openings and closings'? Regards Thiago lima. -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Christian Schoepplein Enviada em: terça-feira, 24 de maio de 2005 05:38 Para: User questions and discussions about OTRS.org Assunto: Re: RES: Re: [otrs] receive all tickets. Hi Thiago! On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote:
Thanks alot, but it didn't worked out very well.
It sends me emails only when OTRS sends an email. If the user open a
ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way?
You can send out notifications aboutmany things, but not for every thing. See the preferences for the different notification types. But I think its not possible to get informed per mail about every thing.
Thiago lima.
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