Re: [otrs] change the default "Next state"

hi Sam,

1. How do I change the default "Next state" for the customer ticket to "Open" and not "Closed Successfully" ?

Admin -> SysConfig -> Search for "StateDefault". You can set the Default Next State several places - composing an answer, adding a remark and so on.

2. How do I change the default sort order for the Customers "Company Tickets" to oldest first (oldest at the top) ?

Haven't tried this, but do a search for "sort" in Admin -> SysConfig. One of the hits is Frontend::Customer::Ticket::ViewSearch. I don't know is the settings here apply only for search results but you'll soon find out :-) -- Lars