If my memory serves me right, i think that's pretty much the wording that the Exchange 5.5 IMC uses when it encounters a message with a charset it doesn't know.

Would it by any chance be an Exchange server mailbox your OTRS install is accessing?

--
/Sune

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
Sent: 20. maj 2008 16:01
To: 'User questions and discussions about OTRS.org'
Subject: [otrs] Charset conflicts

Hi.

I'm taking over a test installation of OTRS running on Fedore Core. All tickets mailed to the system starts with this: "This message was written in a character set other than your own. If it is not displayed correctly, click here to open it in a new window."

I have configured Thunderbird to send emain in iso-8859-1 format (which is default, I believe).

I have tried to configure everything on the machine to be ISO-8859-1.

Apache has 'AddDefaultCharset ISO-8859-1'

/etc/sysconfig/i18n has 'LANG="en_US"'

OTRS has DefaultCharset = 'iso-8859-1'

Everything has been restarted (including the machine). What did I miss?

--
Lars
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