Re: [otrs] Practical Examples... Locking?

Smells like you're arrogant? I've worked in plenty of complex multi-user support request systems - I'm having trouble drawing parallels from them to OTRS though.

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Andy Lubel 11/27/2007 10:46 >>> Smells like 1 man helpdesk?

On 11/27/07 10:44 AM, "Nils Breunese (Lemonbit)" wrote:

Kris Jacobs wrote:

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Hmmm... thank you Nils.

I'm used to working in Incident Monitor at a previous employer: http://www.monitor24-7.com/corp/prod_im_overview.asp

This concept of locking tickets seems very foreign and counter- intuitive to me.

I am not familiar with Incident Monitor, but how does that prevent agent B from working on an issue, not knowing that agent A is also busy working on that if it doesn't use some sort of locking?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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