I will look for my old config file for you. I do know that the customer must be manually added to the database. Are you able to at least query your LDAP server? When you create new tickets are you able to search for your customers?

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew
Sent: Friday, November 24, 2006 10:06 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hello People

 

thanks Maurice but this doesn't seem to work.

 

When trying to login (authenticating via ldap) in customer.pl I get the following message:

 

 "Login failed! Your username or password was entered incorrectly"

 

And then the following otrs log event:

 

[Thu Nov 23 13:06:23 2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search failed! Bad filter 

 

strange thing is that I can create call for a user using my admin login (which authenticates via DB rather than LDAP) just fine, but the ldap query if I search for a customer works fine. It just won't let a customer login via the customer.pl page.

 

Any ideas? I seem to be in a rut until I can get this working.

 

Thanks

 

Am I right in thinking that when a customer logs in that his network, or AD username and password should be accepted as it should authenticate via LDAP?

 

A

 

 

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny
Sent: 23 November 2006 16:01
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People

You have to manually add the customer to the database for this to work. If you try to add them to the database using the web console it will tell you that the username already exists.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew
Sent: Thursday, November 23, 2006 6:54 AM
To: otrs@otrs.org
Subject: [otrs] Hello People

 

I am just testing OTRS version 2.1.2 on windows as a possible replacement for our own ticket system.

 

I have got a lot of things working that I require, including the ldap customer authentication, I can query ad to pull back data and also log a call via the admin page (create mail or call ticket etc).

 

However when a customer tries to log in to check on their tickets, it down not accept their username/password.

 

I assume the username and password should be domain login and password that the user uses to connect to the network.

 

I am fairly new to this so sorry if this is a stoopid question, but any ideas why the front-end customer login doesn't work but the other part (querying ldap ) does.

 

Cheers people!!

 

Please lt me know if you want to see a copy of the config.pl or anything

 

Thanks

 

Andrew Arnold

IT Support Analyst

hammondsdirect

DDI 01274 764677

Mob 07946 459179

mailto:andrew.arnold@hammondsdirect.com

 

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Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise.

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