Laurent Minost wrote:

> But then what is the purpose of this parameter please ?
>         $Self->{'Ticket::Frontend::CustomerTicketZoom'}-> 
> {'StateDefault'}
>
> The code in CustomerTicketZoom.pm refers to :
>         $StateSelected{Selected} = $Self->{Config}->{StateDefault},
> so it seems the good one.

I have no idea.

> This one is for New tickets only :
> # CustomerDefaultState
> # (default state of new customer tickets)
> $Self->{CustomerDefaultState} = 'new';
>
> but for followup default state selected, what is the good one then ?

I don't know, we just use the default behavior of OTRS, which is  
working just fine for us. Have you looked at the list on <http:// 
doc.otrs.org/2.2/en/html/c1735.html>?

Nils Breunese.
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