Hello,
You can modify your language file which is at /opt/otrs/Kernel/Language
There you'll find a definition for SLA which can be changed to whatever your environment wants
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at?
Shawn Gadow
Network Administrator
Oregon CUSD 220
“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer
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