Hello,

You can modify your language file which is at /opt/otrs/Kernel/Language
There you'll find a definition for SLA which can be changed to whatever your environment wants

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



On 1 July 2011 10:52, Gadow, Shawn <sgadow@ocusd.net> wrote:

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at?

 

Shawn Gadow

Network Administrator

Oregon CUSD 220

 

“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer

 


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