Re: [otrs] Declare all mail coming from @mycompany.com to agent/internal-mail

Hi, On 21.05.2010, at 01:25, Max Bidlingmaier wrote:

I want to set any mailreply having a @mycompany.com mailaddress as Type email-internal, sendertype: agent. To do so, I declared a "Postmaster Filter" matching the addresspattern and setting the headerfields: X-OTRS-SenderType: agent X-OTRS-ArticleType: email-internal

The result is: mail is handled as email-internal, syslog says Sendertype is set to agent but in the ticket history the article is shown as customer-article. What is wrong?

is that for new emails or for follow ups? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project