Hi Everyone I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues: Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default. Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved. Thanks. David