Feature Request/Suggestion: When getting a customer history (for example, by clicking on the CustomerID in the zoomed ticket view), it would be very useful if there was a link to auto-create a CustomerUser record if one didn't exist. Some background: We're interested in grouping (and searching) our tickets by the company they originate from. Because there doesn't appear to be a way to search based on the Group, our current approach is to use a FreeTextKey/Value pair to designate the "Company" and "company name" in each ticket. In addition we use the "Comment" field in the Customer data to designate the company they are associated with. When a new ticket comes in from an existing CustomerUser, I've modifed NewTicket.pm to auto-fill in the appropriate Key/Value based on the "Comment" field in the CustomerUser record. Basically, we use the "Comment" field as a way to associate a CustomerUser w/ a company. For new/unique email addresses, it's a bit cumbersome to go back to the admin interface and create a new CustomerUser record, when all the info we need is in there in the history page. It would be very helpful if there was a way to easy-create (or auto-create) a new CustomerUser at this point. I realize this may complicate some permissions issues, however, it seems like a logical addition to this page. Or, is there another way to do what I'm trying to do? Thanks again for the kick-ass system :) -- Joe