Thanks Jerome for your quick response.

I did those changes before posting this message but still not working.

On Wed, Jun 17, 2009 at 11:13 AM, <jaubert@26.cerfrance.fr> wrote:




Hi Carlos,

May be have you forgot to update your database ( table "theme") or you
don't select your new theme in the user's preference ?

imo

best regards

Jerome




            Carlos Lerzundy
            <lerzundy@gmail.c
            om>                                                         A
            Envoyé par :              "User questions and discussions
            otrs-bounces@otrs         about OTRS." <otrs@otrs.org>
            .org                                                       cc

                                                                    Objet
            17/06/2009 17:01          Re: [otrs] Creating a template
                                      issue

            Veuillez répondre
                    ŕ
             "User questions
             and discussions
              about OTRS."
             <otrs@otrs.org>






Hi,

I created a new folder called "Company" inside
/usr/share/otrs/Kernel/Output/HTML/
I changed text "Company Name" and "Logo" for a different one inside the
file CustomerHeader.dtl but I am not able to see the changes in the
webrowser.

I tried clearing the cache files and also closing and opening my firefox.

Any ideas?

Regards,
Carlos


On Wed, Jun 17, 2009 at 10:16 AM, Carlos Lerzundy <lerzundy@gmail.com>
wrote:
 Thanks Leonardo,
 I was able to create the folder.

 Regards,
 Carlos


 On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche <
 leonardo.certuche@itcon-ltda.com> wrote:
  Hi,

  On ubuntu, if you know root password the following command should work:

  sudo mkdir /var/www/yourfolder

  If you want your folder to be published, after creating all needed files
  in yourfolder, run the following command

  sudo chown -R www-data:www-data /var/www/yourfolder


  Leonardo Certuche
  301 284 6250
  460 0727 ext 5559
  leonardo.certuche@itcon-ltda.com
  www.itcon-ltda.com
  Cra 31 # 54-10 TECNOSOFT
  Medellín, Colombia


  On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy <lerzundy@gmail.com>
  wrote:
    Hi Everyone,
    I followed the instructions on this website about creating your own
    theme http://doc.otrs.org/developer/2.0/en/html/c494.html

    The thing is that the fist step states that I need to create a new
    folder inside /html/ but Ubuntu is not letting me do because these
    folders were created by the owner "www-data".

    Does anyone knows why and how can I overcome this?

    Thanks in advance,
    Carlos

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