Hi Muhammad,

This is what I found yesterday:

http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/

 

It's for out-of-office replies but probably can be tweaked.

I haven't tried it yet but I will as we need something similar.

 

--

Regards,
Robert

On Fri, Nov 11, 2011 at 12:28 PM, Muhammad El-Sergani <msergani@gmail.com> wrote:

Dear list,

Is it possible to define a new Postmaster Filter that would allow receiving an email to a closed ticket, add it to the list of emails, but not re-open the ticket?

Currently I'm able to use the normal X-OTRS-ignore flag, but that will not add the email to the closed ticket, it will just delete it.

Thanks

//M

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