Hi Peter,
You can set that up in the config that the locked tickets are still shown in the queues. And you can even set a specific timerange to unlock tickets automaticly when you dont make a change to the ticket.
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Peter Hoogkamer
Gesendet: Donnerstag, 23. August 2007 16:17
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] queue order
Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off.
Peter
2007/8/23, Nils Breunese (Lemonbit)
Peter Hoogkamer wrote:
General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents of my personal queue with all my personal tickets.
Why do you have a personal queue? You can use the 'Locked Tickets' button to see what tickets you have locked. And you can choose in your preferences what queues you want to watch (they are combined in 'My Queues').
Nils Breunese.
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