[otrs] Re: To: fields in OTRS and other things

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Can you have escalation work by altering the priority on a creeping basis? ie. After x minutes, it goes from priority a to priority b and then to priority c (is this a job for GenericAgent!)? I have thought about just moving tickets between queues to do this sort of thing.

This will not work with the GenericAgent yet. But it shoud work with OTRS 1.2 brcause you can search for tickets older then x minutes with state xy and priority lala.

and when is 1.2 slated for release :-) Raza