RE: [otrs] Delete ticket

thanks Robert I copy the section of "delete Tickets" of the page that your me you sent. But can't to know that it works. i hope that can to help me Leonardo Mensaje citado por Tom Hesp :

Robert,

You are absolutely right. I somehow overlooked this one, sorry.

Regards, Tom

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Robert Kehl Sent: donderdag 22 januari 2004 19:26 To: User questions and discussions about OTRS. Subject: Re: [otrs] Delete ticket

On Thursday, January 22, 2004 5:52 PM Tom Hesp wrote:

...

It all depends on which OTRS version you are using. If you are already using version 1.2 (in Beta I think), then you can use GenericAgent to do it (great stuff this new version!). If you are still using 1.1.3 or older the only way of doing it (as far as I have been able to find out) is to go into the database and delete the tickets yourself from tables 'ticket', 'ticket_history', 'time_accounting', 'article', 'article_attachment' and 'article_plain'(hope I am not missing any) and possibly all mails from your filesystem ($OTRS_HOME/var/article).

This is not recommended, esp. for the unexperienced user. OTRS 1.1.3 can use the Delete-Feature, too: http://doc.otrs.org/1.1/html/generic-agent-example.html

Regards,

Robert Kehl

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