You have to enable the feature that allows you to change the state of tickets in various windows, such as the note window.<br><br>In sysconfig:<br><ul><li>navigate to: Frontend::Agent::Ticket::ViewNote</li><li>look for the item, Ticket::Frontend::AgentTicketNote###State</li>
<li>set it to <i>Yes</i></li></ul>Now, go to the closed ticket and click on note.  In the note window, you should see a pull-down window that will let you set the state to open.<br><br><br><br><br><div class="gmail_quote">
On Mon, Apr 25, 2011 at 3:20 PM, Armando Irazabal <span dir="ltr">&lt;<a href="mailto:armandoi@moxiongroup.com">armandoi@moxiongroup.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link="blue" vlink="purple" lang="ES-UY"><div><p class="MsoNormal"><span lang="PT-BR">Hi Guys,</span></p><p class="MsoNormal"><span lang="PT-BR">                </span><span lang="EN-US">I need to know How to re-open closed tickets.</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">Any idea?</span></p><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">Regards,</span></p>
<p class="MsoNormal"><span lang="EN-US">Armando</span></p><font color="#888888"><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US"> </span></p></font></div></div><br>---------------------------------------------------------------------<br>

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