Hi,
I can't configure OTRS 2.4.2 (linux) to authenticate
Customers from LDAP (Active Directory - windows 2008 server), I was
configuring but
I
still get this error: "Identification incorrect your
user or password was entered incorrect". My users are in several OU’s
but I created a group called otrs_C and use the following code in
Kernel/Config.pm:
########################################
# Customer Info from
LDAP:
########################################
$Self->{CustomerUser} = {
Name => 'Active
Directory',
Module =>
'Kernel::System::CustomerUser::LDAP',
Params => {
Host
=> '172.16.11.32',
BaseDN
=> 'dc=arsalgarve,dc=local',
SSCOPE
=> 'sub',
UserDN
=> 'ad',
UserPw
=> 'adpass',
},
CustomerKey =>
'sAMAccountName',
CustomerID =>
'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields
=> ['givenname', 'sn'],
Map => [
# note:
Login, Email and CustomerID needed!
# var,
frontend, storage, shown, required, storage-type
# [
'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[
'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[
'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[
'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[
'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[
'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [
'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [
'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [
'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
########################################
# Customer
Authentication against LDAP #
########################################
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'}
= '172.161.11.32';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=arsalgarve,
dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ad';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'}
= 'adpass';
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=otrs_C,CN=builtin,DC=arsalgarve,DC=local';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'}
= 'member';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 3268,
timeout => 120,
async => 0,
#version
=> 3,
};
Thanks in advanced,
Joaquim
Azevedo