Re: [otrs] ticket autoclose after resolved state, after 72 hrs

Hi, Priya b schrieb:

Hi all, I want to autoclose a ticket after resolved state & after 72 hrs if the customer does not close it manualy. I think i can do it using cronjobs. But what will the variable name representing the "Time after resolved state:"?(which i need to set as 72 hrs.)

On a past question on the list, a developer answered me that you can not search tickets in dependence of their "time after resolved state". In the meantime, I wrote an own module (for GenericAgent - what you cal cronjobs) to do this. If you like, I could post this module.

Again , what is Termin1 & Termin2 fields in customer.pl

I don't know these fields. Be more concrete.

Plz help me.

Thanks in advance priya

Bye, Alex