
19 Jul
2005
19 Jul
'05
9:17 a.m.
Hello, On Mon, Jul 18, 2005 at 09:08:43PM +0800, mbesponga@greendot.com.ph wrote:
I am using OTRS 1.3.2. I filter emails by Suject Headers. Just like to ask if it is possible that OTRS will not issue/create Ticket Number to email with invalid/different Subject Headers?
No. If the subject line is changed, OTRS creates a new ticket, because the system isn't able to recognize that the different subject lines belong to one ticket. best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!